As a Home-Based Customer Support Specialist, you’re the vital link between a company and its customers, providing essential assistance and building strong relationships from the comfort of your home. This role demands excellent communication skills, a problem-solving mindset, and a genuine desire to help, all while maintaining a professional and empathetic demeanor in a virtual environment. You’ll skillfully navigate inquiries, resolve issues, and ensure every customer interaction is positive and efficient, contributing directly to client satisfaction and brand loyalty. It’s a flexible yet impactful position, empowering you to deliver top-tier support regardless of your physical location.
1: Customer Services Executive (US Home Security)
As a Home Security Call Center Representative, you will be responsible for providing exceptional customer service to users of our home security systems. You will handle inquiries, troubleshoot technical issues, and ensure that customers feel secure and satisfied with our services. This role involves effective communication, problem-solving, and technical skills.
Responsibilities:
- Customer Support:
- Respond to inbound calls, emails, and chat messages from customers regarding home security system inquiries, issues, and concerns.
- Provide timely and accurate information to customers, addressing their questions and concerns.
- Technical Troubleshooting:
- Diagnose and troubleshoot technical issues related to home security systems, including alarm systems, surveillance cameras, and smart home integrations.
- Guide customers through step-by-step solutions or escalate complex technical problems to the appropriate support team.
- Account Management:
- Assist customers with account-related tasks, including setting up new accounts, updating contact information, and processing billing inquiries.
- Educate customers on the use of security features and help them optimize their security settings.
- Emergency Response Coordination:
- Coordinate emergency response efforts with relevant authorities, such as police or fire departments, based on alarm triggers and customer needs.
- Provide support to customers during emergency situations and ensure proper protocols are followed.
- Documentation:
- Maintain accurate records of customer interactions, technical issues, and resolutions in the customer support database.
- Generate reports and documentation as needed for analysis and improvement of support processes.
Requirements:
- Education and Experience:
- High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
- Previous experience in a customer service or technical support role, preferably in the home security industry.
- Communication Skills:
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical customers in a clear and understandable manner.
- Technical Proficiency:
- Familiarity with home security systems, alarm systems, surveillance cameras, and smart home devices.
- Ability to troubleshoot technical issues and guide customers through problem-solving steps.
- Customer Focus:
- Strong customer service orientation with a focus on ensuring customer satisfaction.
- Ability to empathize with customers and provide solutions that meet their needs.
- Adaptability:
- Ability to work in a dynamic and fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
Job Type: Full-time
Pay: Rs45,000.00 – Rs150,000.00 per month
Work Location: In person
2: Executive Assistant
Join Macquarie Asset Management as an Executive Assistant and provide critical support to our leadership team to help drive operational excellence across the division In this role, you will have the opportunity to manage a diverse set of responsibilities as well as serve as a mentor to a junior Executive Assistant, fostering their growth and development.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes.
What role will you play?
In this role, your high level of accountability and organisation will see you take ownership of end-to-end executive administration for senior leaders, including the coordination of meetings, visits, and key events. You will enable the seamless running of the department by managing general office administration along with other duties such as travel management, calendar management utilising Microsoft Outlook, reporting, and creating high-quality presentations in Excel and PowerPoint.
What you offer
- Hands-on experience as executive assistant, executive administration or secretarial roles.
- Professional maturity and the ability to thrive in a fast-paced environment.
- Strong computer skills in relevant applications, such as the MS Office Suite, with particular proficiency in PowerPoint, Word, and Excel.
- Effective use of technology for video conferencing, events, and training, along with working knowledge of expense and travel management applications, and the ability to leverage existing systems/templates.
We love hearing from anyone inspired to build a better future with us, if you’re excited about the role or working at Macquarie we encourage you to apply.
What we offer
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- 1 wellbeing leave day per year
- 26 weeks’ paid maternity leave or 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
- Company-subsidised childcare services
- 2 days of paid volunteer leave and donation matching
- Benefits to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover, the option to join parental medical insurance plan and virtual medical consultations extended to family members
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Macquarie Asset Management
Macquarie Asset Management is a global asset manager that aims to deliver positive impact. We’re trusted by institutions, pension funds, governments, and individuals to manage billions in assets globally. We provide access to specialist investment expertise across a range of capabilities including fixed income, equities, multi-asset solutions, private credit, infrastructure, green investments, natural assets, real estate, and asset finance.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
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