IT Solutions & User Experience Specialist Jobs In 2024

As an IT Solutions & User Experience Specialist, you are the crucial bridge between complex technology and seamless user interaction, dedicated to ensuring that IT systems not only function flawlessly but also provide an intuitive and positive experience for every user. This role demands a unique blend of technical expertise in troubleshooting, system maintenance, and application support, coupled with a deep empathy for end-users’ needs and challenges. You’re not just fixing problems; you’re proactively identifying opportunities to streamline workflows, enhance usability, and educate users, ultimately contributing to greater productivity and satisfaction across the organization. It’s a dynamic position where your ability to translate technical jargon into clear solutions directly impacts daily operations and user confidence.

1: IT Support Executive

We are looking for a proactive and technically skilled IT Support Executive with at least 2 years of hands-on experience in handling day-to-day IT issues. The candidate should be familiar with troubleshooting hardware, software, and network-related problems, and should be able to support users in a fast-paced environment.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues on desktops, laptops, and printers.
• Install, configure, and maintain operating systems and standard applications (Windows, MS Office, etc.).
• Must be familiar with Zoom, Teams and Google Meet
• Support basic network issues including connectivity, Wi-Fi, LAN, and VPN troubleshooting.
• Maintain IT inventory and documentation of incidents and resolutions.
• Coordinate with vendors for hardware repairs and support.

Required Skills:

• Good knowledge of Windows OS, basic networking, and troubleshooting tools.
• Strong problem-solving attitude and ability to work independently.

Please mention your District in the Subject line along with the applied position, and email your Resume / Profile to (jobs@sapphire.co)

2: IT Assistant

To provide support in computer systems, projectors, laptops, devices, and IT infrastructure
to ensure its seamless functionality. 

To perform monthly cleaning and maintenance of PC and other equipment related to IT and
update log sheets. 

To be responsible for installing, configuring, and troubleshooting PCs and related hardware
devices, approved software, operating systems, etc. 

To maintain IT inventory with proper asset code on physical equipment and database. 

• To oversee all IT operational activities, including coordination with the ERP team, campuses,
  and departments to ensure a seamless IT task. 
• To coordinate with campuses, departments, and the ERP team to implement each module in
  the School Management System. 
• To develop and maintain comprehensive IT reports and documentation for ERP and other IT
  projects. 
• To assist in procuring IT assets per requirement, budget, approval, and purchase order. 
• To set up peripherals such as printers or routers, repair equipment, and provide daily
  support for computer network users. 
• To be responsible for user account creation and CAIE-associated tasks. 

To identify and solve any problems that arise with computer networks and systems. 

To assist in online meetings and conferences. 

To be responsible for managing credentials in Google Workspace, School Management
System, and other cloud services.

1. Knowledge and Skills Requirement 
2. Good knowledge of inventory management. 
3. Proven experience in providing IT Support and coordination 
4. Knowledge about TCP/IP, DNS, DHCP, FTP, Network Protocols, Active Directory, and NMS 
5. Hands-on experience in networking, firewalls, server machines, windows/Linux, 
6. Respond to faculty inquiries and assist in troubleshooting and resolving challenges 

Ability to configure network, switches, firewalls, VLANs, and wireless access points 

Hands-on Google Workspace, Microsoft Office 365, and other cloud services 

Familiarity with backup recovery software and methodologies 

Strong understanding of IT infrastructure and systems

Experience
At least 2 years of experience in a similar capacity.

Educational Qualification

Preferably Bachelor in IT or Computer Science.
Minimum Intermediate and Diploma in Information Technology.

3: IT Support Internship

We are looking for a motivated IT Support Intern to join our IT team. This internship will provide hands-on experience in troubleshooting hardware/software issues, assisting end-users, and supporting IT infrastructure. The ideal candidate should have a basic understanding of IT systems and a willingness to learn in a fast-paced environment.

Responsibilities:

• Assist in troubleshooting hardware, software, and network issues for employees.
• Provide technical support via email, phone, or in-person.
• Install, configure, and update operating systems and software.
• Help maintain IT inventory, including tracking hardware and software assets.
• Support the setup of workstations, printers, and other IT equipment.
• Assist in basic network troubleshooting (Wi-Fi, LAN, VPN, etc.).
• Document and escalate IT issues to senior team members when necessary.
• Learn and assist with cybersecurity best practices.
• Participate in IT projects and contribute to process improvements.

Required Skills and Qualification:

• Currently pursuing or recently completed a degree in IT, Computer Science, or a related field.
• Basic understanding of Windows, macOS, and Linux operating systems.
• Knowledge of MS Office 365, Google Workspace, and basic networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and ability to work in a team.
• Ability to multitask and prioritize tasks effectively.
• Willingness to learn and adapt to new technologies.

Preferred Qualifications:

1. Familiarity with Active Directory, ticketing systems.
2. Basic scripting knowledge (PowerShell, Java Script) is a plus.
3. Experience in troubleshooting basic.

Benefits of the Internship:

• Hands-on experience in a professional IT environment.
• Mentorship and training from experienced IT professionals.
• Opportunity to work on real-world IT projects.
• Certificate of completion and potential for a full-time role.

Job Type: Internship
Contract length: 3 months

Application Question(s):

• Are you willing to do 3-month unpaid internship remotely?

Work Location: In person

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